Thornley Leisure: Real Customer Reviews For 2024

Thornley Leisure Customer Reviews

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Key Thornley Leisure Details

Address: Dinas Dinlle, Caernarfon LL54 5TW
Website: https://www.thornleyleisure.co.uk/
Google Rating: 4.6
Number of Google Reviews: 46

Google Maps Link

Thornley Leisure Summary

Thornley Leisure is a family-run business that has been providing holiday home services for over 55 years. With ten award-winning parks located across Wales, Cheshire, and Yorkshire, Thornley Leisure offers something special for everyone. Whether you’re looking for a luxury holiday home or a static caravan, Thornley Leisure has a range of options to suit your needs and budget.

Thornley Leisure’s commitment to customer satisfaction is evident in the positive reviews and testimonials from their clients. The company prides itself on providing exceptional service and creating memorable experiences for their guests. In addition, Thornley Leisure is committed to environmental sustainability and has implemented various eco-friendly initiatives across their parks.

Whether you’re looking for a weekend getaway or a long-term holiday home, Thornley Leisure has a range of services and facilities to meet your needs. From luxury lodges to static caravans, their parks offer a range of options to suit all budgets and preferences. With their commitment to customer satisfaction and environmental sustainability, Thornley Leisure is a top choice for holiday home services in the UK.

Key Takeaways

  • Thornley Leisure is a family-run business that offers holiday home services across Wales, Cheshire, and Yorkshire.
  • The company is committed to customer satisfaction and has received positive reviews and testimonials from their clients.
  • Thornley Leisure is also committed to environmental sustainability and has implemented eco-friendly initiatives across their parks.

History of Thornley Leisure

Thornley Leisure Parks was founded in 1962 by William (Bill) Sutcliffe Thornley and his wife Dorothy. Originally bakers from Cheshire, the couple had holidayed in North Wales for many years. When the opportunity to establish a bakery in Conwy came their way, they decided to relocate with their twin boys to the area they had grown so fond of.

Initially, the family operated a bakery and a small caravan park on the site of their home in Conwy. However, in 1969, they purchased a larger caravan park in Llanddulas, which became the flagship of their growing business.

Over the years, Thornley Leisure Parks has expanded to include ten award-winning holiday parks across Wales, Cheshire, and Yorkshire. Each park has its own unique character and offerings, but all share the same commitment to providing exceptional holiday experiences for their guests.

Today, Thornley Leisure Parks is still a family-owned and operated business, with the third generation of the Thornley family now involved in the day-to-day running of the company. Despite its growth and success, the company remains true to its roots, with a focus on providing warm hospitality, high-quality accommodation, and memorable experiences for all who visit.

Services Offered

Thornley Leisure Parks offers a range of services to ensure that their customers have an enjoyable and stress-free holiday experience. Here are some of the services offered:

Holiday Home Sales

Thornley Leisure Parks has a range of holiday homes for sale across their ten parks in Wales, Cheshire, and Yorkshire. They offer a variety of new and pre-owned holiday homes to suit different budgets and preferences. Customers can choose from a range of sizes and styles, from cosy caravans to luxurious lodges. Thornley Leisure Parks also offers flexible finance options to help customers spread the cost of their holiday home purchase.

Holiday Home Hire

For those who prefer not to purchase a holiday home, Thornley Leisure Parks also offers holiday home hire across their ten parks. Customers can choose from a range of holiday homes to suit their needs and budget, from basic caravans to luxurious lodges. All holiday homes are fully equipped with everything necessary for a comfortable stay, including kitchen facilities, bedding, and entertainment systems.

Park Facilities

Thornley Leisure Parks prides itself on offering excellent facilities across all of its parks. Each park has its own unique character and facilities, but some of the common facilities include:

  • Swimming pools
  • Children’s play areas
  • Entertainment venues
  • On-site shops and restaurants
  • Sports facilities

Maintenance and Support

Thornley Leisure Parks offers maintenance and support services to ensure that customers’ holiday homes are kept in good condition. Their team of experienced maintenance staff is available to carry out repairs and maintenance work as needed. They also offer a 24-hour emergency call-out service for urgent repairs.

Subletting Services

For customers who are unable to use their holiday home for the full season, Thornley Leisure Parks offers subletting services. They can help customers to find suitable tenants and manage the subletting process on their behalf. This can help customers to offset the cost of their holiday home ownership.

Thornley Leisure Parks is committed to providing excellent customer service and ensuring that their customers have a memorable and enjoyable holiday experience.

Locations and Facilities

Thornley Leisure Parks offers 10 holiday parks across North Wales, Cheshire, and Yorkshire. Each park offers unique facilities and amenities to cater to different holiday needs.

North Wales

North Wales boasts stunning scenery and natural beauty, making it a popular holiday destination. Thornley Leisure Parks has four holiday parks in North Wales, each with its own charm and character.

  • Green Pastures Caravan Park: Located in Abersoch, also known as the “Welsh Riviera,” this park offers easy access to sandy beaches and water sports activities.
  • Lido Beach Holiday Park: Situated in Prestatyn, this park is perfect for families with young children. The park has a heated indoor pool, a children’s play area, and a clubhouse with entertainment.
  • New Pines Holiday Home Park: Nestled in the countryside of Dyserth, this park offers a tranquil escape from the hustle and bustle of everyday life. The park has a spa, a gym, and a restaurant.
  • Presthaven Beach Resort: Located in Prestatyn, this park is ideal for families looking for a fun-filled holiday. The park has a large indoor pool, a lazy river, and a range of activities and entertainment for all ages.

Cheshire

Cheshire is a county in North West England, known for its picturesque countryside and historic towns. Thornley Leisure Parks has two holiday parks in Cheshire, offering a range of facilities and activities.

  • Gallaber Park: Situated in the heart of the Yorkshire Dales, this park offers a true feel of nature. The park has fishing lakes, a nature trail, and a clubhouse with a bar and restaurant.
  • Lakeside Caravan Park: Located in Winsford, this park is perfect for those who love fishing. The park has a fishing lake, a clubhouse with a bar and restaurant, and a range of activities for all ages.

Yorkshire

Yorkshire is a historic county in Northern England, known for its rugged coastline, rolling hills, and charming villages. Thornley Leisure Parks has four holiday parks in Yorkshire, each with its own unique features.

  • Bridlington Links Golf & Country Club: Located in Bridlington, this park is perfect for golf enthusiasts. The park has an 18-hole golf course, a spa, and a restaurant.
  • Crimdon Dene Holiday Park: Situated on the Durham Heritage Coast, this park offers stunning sea views and easy access to the beach. The park has a heated indoor pool, a children’s play area, and a range of entertainment.
  • Valley View Caravan Park: Nestled in the heart of Mid Wales, this park offers a peaceful retreat. The park has a fishing lake, a clubhouse with a bar and restaurant, and a range of activities for all ages.
  • Whitby Holiday Park: Located in Whitby, this park is perfect for exploring the North York Moors National Park. The park has a heated indoor pool, a children’s play area, and a clubhouse with entertainment.

Thornley Leisure Parks offers a range of facilities and amenities across its holiday parks, including swimming pools, children’s play areas, restaurants, and bars. Each park has its own unique features, catering to different holiday needs.

Thornley Leisure Awards and Recognition

Thornley Leisure Parks has been recognised for its excellence in the holiday home industry by various organisations. Here are some of the awards and recognition Thornley Leisure has received:

Go North Wales Tourism Awards

Thornley Leisure Parks has won several Go North Wales Tourism Awards, including the Go Caravan Award in 2018. The award recognises the best caravan park in North Wales, and Thornley Leisure was honoured to receive it. The team at Craiglwyd Hall Caravan Park was invited to the awards ceremony, where they were presented with the award.

Wales in Bloom Awards

The Beach Caravan Park, one of Thornley Leisure’s parks, won the Wales in Bloom award in 2014 and 2015. The award recognises exceptional appearance and well-maintained grounds. The Beach Caravan Park is a five-star park that stands out from the crowd due to its beautiful surroundings.

David Bellamy Conservation Award

Thornley Leisure Parks has received several David Bellamy Conservation Awards. The award recognises holiday parks that have made significant efforts to protect and enhance the natural environment. Thornley Leisure’s parks have been recognised for their commitment to conservation and sustainability.

Other Awards

Thornley Leisure Parks has also received other awards, including the Best Holiday Park in Yorkshire Award, the Best Holiday Park in Cheshire Award, and the Best Caravan Park in North Wales Award. These awards recognise the company’s commitment to providing exceptional holiday experiences for its customers.

Thornley Leisure Parks is proud to have received these awards and recognition. The company’s commitment to excellence in the holiday home industry is reflected in these accolades.

Customer Reviews and Testimonials

Thornley Leisure Parks has received mixed reviews from customers. According to Trustpilot, the company has an overall rating of 3.9 out of 5 stars. Some customers have praised the parks for their beautiful locations and excellent facilities, while others have complained about poor customer service and maintenance issues.

One satisfied customer, Christine Cooke, wrote on Trustpilot that she had a “wonderful relaxing 5 days” at one of Thornley Leisure’s parks. She gave the park a 5-star rating and said that the staff were “friendly and helpful” and that the facilities were “excellent.”

However, other customers have had less positive experiences. Some have complained about poor communication from the company and slow response times to maintenance requests. One customer wrote on Trustpilot that they had “never experienced such poor customer service” and that they would not recommend Thornley Leisure Parks to others.

In addition to customer reviews, Thornley Leisure Parks also features testimonials from satisfied owners on their website. These testimonials highlight the benefits of owning a holiday home on one of the company’s parks, such as the opportunity to spend quality time with family and friends, and the sense of community among park residents.

Overall, while Thornley Leisure Parks has received both positive and negative reviews from customers, it is clear that the company has many satisfied customers who enjoy spending time at their parks and owning holiday homes.

Environmental Commitment

Thornley Leisure is committed to preserving and protecting the environment. The company recognises the importance of sustainable practices and aims to reduce its carbon footprint by implementing eco-friendly initiatives across its parks.

Thornley Leisure has installed energy-efficient lighting and heating systems in its facilities, reducing energy consumption and associated costs. The company has also implemented a recycling program, with recycling bins located throughout its parks, to reduce waste and promote responsible waste management.

In addition, Thornley Leisure has partnered with local conservation organisations to protect and preserve the natural environment surrounding its parks. The company supports initiatives to protect wildlife and their habitats, and has implemented measures to reduce the impact of its operations on the local ecosystem.

Thornley Leisure recognises that environmental responsibility is an ongoing process, and is committed to continuously improving its sustainability practices. The company regularly reviews its environmental policies and procedures, and seeks to identify new opportunities to reduce its environmental impact.

Overall, Thornley Leisure’s commitment to environmental responsibility is evident in its proactive approach to sustainable practices. The company’s efforts to reduce its carbon footprint and protect the natural environment demonstrate its dedication to responsible business practices.

Contact Information

Thornley Leisure Parks has several ways to contact them for inquiries, bookings, and other concerns.

Phone

One of the easiest ways to get in touch with Thornley Leisure Parks is through their phone numbers. They have two numbers available, one for their Information Centre and another for their Parks Contact.

  • Information Centre: 01492 532300
  • Parks Contact: 01492 573918

Email

For those who prefer to communicate via email, Thornley Leisure Parks also has an email address. Customers can send their inquiries to [email protected]

Address

Thornley Leisure Parks has several locations across Wales, Cheshire, and Yorkshire. Customers who wish to visit their parks or send mail may use the following addresses:

LocationAddress
Colwyn BayThornley Leisure Parks, Abergele Road, LL29 8HT
ConwyThornley Leisure Parks, 29 High Street, LL32 8DE
Dinas DinlleMorfa Lodge Holiday Park, Dinas Dinlle, Caernarfon

Social Media

Thornley Leisure Parks also has a Facebook page where customers can send messages and inquiries. Their Facebook page can be found at https://www.facebook.com/thornleyleisure/.

Website

For more information about Thornley Leisure Parks, customers can visit their website at https://www.thornleyleisure.co.uk/. The website contains details about their parks, holiday homes for sale, and other services they offer. Customers can also use the website to make bookings and reservations.

Frequently Asked Questions

Who is the owner of Hoseasons?

Hoseasons is owned by Awaze UK, which is a company that operates a number of holiday brands across Europe. Awaze UK was previously known as Wyndham Vacation Rentals UK before it was acquired by Platinum Equity in 2018.

What are the facilities available at Dinlle Caravan Park?

Dinlle Caravan Park is a popular holiday park in North Wales that offers a range of facilities for guests. These include a heated indoor swimming pool, a games room, a children’s play area, a convenience store, and a launderette.

Is it possible to live permanently on a leisure park?

It is generally not possible to live permanently on a leisure park in the UK as most parks are licensed for holiday use only. However, some parks do offer long-term rentals for those who wish to stay for an extended period of time.

What are the best sun holiday parks in the UK?

There are a number of sun holiday parks in the UK that are popular with holidaymakers. Some of the most highly rated parks include Haven’s Seashore Holiday Park in Great Yarmouth, Parkdean Resorts’ Trecco Bay Holiday Park in South Wales, and Thornley Leisure’s Silverdale Holiday Park in Lancashire.

Are there any adult-only options at Haven holiday parks?

Yes, Haven does offer a number of adult-only options at its holiday parks. These include specific areas of the park that are designated for adults only, as well as dedicated adult-only lodges and apartments.

What is the reputation of Thornley Leisure in the UK leisure industry?

Thornley Leisure is a well-respected company in the UK leisure industry, with a reputation for providing high-quality holiday parks and excellent customer service. The company has won a number of awards over the years, including the Hoseasons Diamond Award for Best Family Fun Holiday Park Operator.


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